Inhance Insurance and Health Services ("Inhance," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect through inhanceinsurance.com and our services, how we use and share it, and the choices you have.
By using our website or submitting a request, you agree to the practices described here. If you do not agree, please do not use the site or submit your information.
Information we collect
Information you give us. When you request a free analysis or use our provider-network search, we ask you to provide:
- Full name
- Phone number (including country code)
- Email address
- ZIP code
- Number of people in your household and the age of each family member
- Immigration status
- Estimated annual household income (as a range)
- Preferred language and any details you choose to share with our team
Information collected automatically. When you visit the site, we and our providers automatically collect technical and usage data, including:
- IP address, browser type, device and operating system information
- Cookies and similar technologies (see the Cookies section below)
- Marketing attribution data from the URL, such as UTM parameters (source, medium, campaign, content, term), advertising IDs (campaign, ad set, ad), and click identifiers (for example, fbclid and gclid)
- The pages you view, the referring website, the landing page, and the date and time of your visit
How we use your information
We use the information we collect to:
- Prepare your free insurance analysis and compare plans from insurance carriers
- Check whether you may qualify for government subsidies or specific plans
- Contact you about your request by phone, SMS, email, or WhatsApp, in your preferred language
- Operate, maintain, secure, and improve our website and services
- Measure and improve our marketing and advertising
- Comply with legal obligations and prevent fraud or misuse
Financial privacy notice (GLBA)
As a licensed insurance intermediary, Inhance is treated as a “financial institution” under the federal Gramm-Leach-Bliley Act (GLBA) and applicable state insurance-privacy rules. Some of the information you give us to obtain insurance — such as your estimated household income and the fact that you have requested insurance from us — is nonpublic personal information.
We disclose this information to insurance carriers and to our customer-relationship platform (LeadConnector / GoHighLevel) only as needed to process and service the request you submit to us; these disclosures are permitted without opt-out under GLBA. Separately, we share limited contact and activity information with advertising and analytics providers (such as Meta and Google) to measure our advertising, as described above; you may opt out of that sharing by contacting us or using the browser and ad-settings controls described in the Cookies section.
To ask about our financial-privacy practices or to opt out, contact us at contact@inhanceinsurance.com. We follow the privacy protections required by the insurance regulator of the state where you reside.
Communications and your consent
By submitting your information, you consent to be contacted by Inhance and its representatives at the phone number and email you provide — including by phone call, SMS/text message, email, and WhatsApp — regarding your request and related insurance services. These messages may be sent using automated technology. Consent to marketing messages is not a condition of any purchase. Message and data rates may apply, and message frequency may vary. You can opt out of text messages at any time by replying STOP, and you can withdraw consent or unsubscribe by contacting us at the email below.
Sensitive information
Some of the information we request — such as immigration status and household income — is sensitive. We collect it solely to assess your eligibility for plans and possible subsidies and to prepare your analysis. We do not sell this information, and we limit access to it to the people and providers who need it to serve you.
Your privacy rights
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate information
- Request deletion of your information
- Opt out of marketing communications
- Restrict or withdraw your consent to certain uses
If you are a California resident, you also have rights under the California Consumer Privacy Act (as amended), including the right to know, delete, and correct your information, to opt out of the sale or sharing of personal information, and not to be discriminated against for exercising your rights. To exercise any right, contact us at the email below and we will respond as required by applicable law.
Data retention and security
We keep your information for as long as needed to provide our services, follow up on your request, and meet our legal, accounting, and reporting obligations. We use reasonable administrative, technical, and organizational measures to protect your information; however, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's privacy
Our website and services are intended for adults and are not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Your continued use of the site after changes take effect means you accept the updated policy.
Contact us
If you have questions about this Privacy Policy or want to exercise your rights, contact Inhance Insurance and Health Services at contact@inhanceinsurance.com.